Terms and Conditions
How we protect your information & security We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. However, while we take all reasonable steps to protect your personal information, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. We do not store credit card details nor do we share customer details with any 3rd parties
Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Bespoke and custom orders refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Chris Clemes Fly Rods, Office 123, 210 Upper Richmond road, London, SW15 6NP. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms & Conditions
Making a purchase is simple. Browse our online shop, add the desired items to your basket, then either review your shopping basket or proceed directly to the checkout.
To place an order you are required to complete our simple checkout process; you will be guided through the required stages and asked to input your data to complete the transaction. Please ensure you pay full attention and ensure your details are correct before placing an order.
Upon placing your order, we will send you an order acknowledgement email which advises you that we’ve received your order request and will provide you with a reference number. You may also place orders via telephone or post.
When your order is ready, we will send you a despatch confirmation email. It is at this point that we accept your order, you are charged and the contract between Chris Clemes Fly Rods and yourself is formed. All orders are subject to availability and we reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error.
All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and our secure server. We accept most credit/debit card payment and PayPal. If you are shopping from abroad, please note we will charge you in GBP and your card issuer will convert this from their end. Back Orders If your item is not in stock, we will notify you and back order it for you. Please contact us immediately if you do not wish for this to happen. Back ordered items are not charged until they are shipped, and if a back ordered item is part of a larger order that you have already received, no additional postage will be charged.
Chris Clemes Fly Rods shall not be liable in any way for any loss or damage arising directly or indirectly for the delivery of goods being delayed, prevented or for any other reason beyond our control including the acts of any third parties we use to fulfil an order or service. Furthermore, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.
Chris Clemes Fly Rods will deliver ordered goods to the delivery address supplied whilst submitting an order. Availability permitting, orders will despatched for delivery within the stated time frame. The despatch of goods constitutes our duty of fulfilling the contract. If you receive delivery notification but no delivery has been made, or are unfortunate to receive a damaged item, please contact our customer service team immediately. This will allow us to assist you immediately and arrange a replacement or refund where applicable. With any delivery we do advise that you check the goods upon arrival before signing for the delivery. We can accept no liability for costs incurred by late deliveries, or for any other reason. If you refuse a delivery for damage or other reasons, please notify our customer service team immediately. Returns, Refunds & Exchanges We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you have purchased then please notify us immediately and return them to us within 28 days.